Terms and Conditions
GENERAL INFORMATION
At Nixon Cricket we will do all we can to provide you with a high quality service. If you have any questions about an order, please contact our customer helpline on:
Tel: 0845 3670 406
Our office hours are Mon – Fri: 9am – 5pm
You can leave a voice message at all other times.
Either courier or Royal Mail is used to despatch orders. We are unable to guarantee a date for delivery, but we will give you as much information that we can about your order delivery date if requested. We endeavour to despatch goods as quickly as possible.
Where delivery has been requested for a specific date, Nixon Cricket will endeavour to fulfil this request, but an additional charge may be raised if required.
Please allow 7 days for delivery to avoid disappointment.
Nixon Cricket accepts no liability for any claim for compensation whatsoever for failing to deliver an item on a particular date or time.
POSTAGE AND PACKING PRICES – UK ORDERS
Postage rates quoted are for delivery to mainland UK. For orders to Northern Ireland, Channel Islands and the Highlands of Scotland, please contact us before purchase and we will advise what the additional postal charge will be.
Nixon Cricket reserves the right to vary delivery charges in line with changes to postal and courier rates. Postage is charged in addition to the cost of the item purchased unless otherwise agreed.
VAT is included on postal, delivery and packaging charges.
Charges are calculated on the weight of the item/s purchased and the cost of packaging.
URGENT DELIVERIES
Time specific deliveries can be arranged at an additional cost subject to availability of goods. Please call us on 0845 3670 406 or e-mail us at info@nixoncricket.co.uk when placing your order for a quote if you require this service.
OVERSEAS ORDERS
For orders from overseas, please contact Nixon Cricket for a delivery quote by telephone on 0044 1845 501168 or by e-mail info@nixoncricket.co.uk
PRICES
All prices, less those to overseas addresses and the Channel Islands, are inclusive of VAT @17.5%. All prices and offers are subject to availability and change. Nixon Cricket reserves the right to adjust prices without prior notice. The price charged will be the price in place at the date of receipt of the customer’s order.
GOODS
Goods listed are offered subject to availability. Nixon Cricket will notify you if any item is not immediately in stock and when delivery could be made.
PAYMENT AND TITLE OF GOODS
Payment is required in advance for all orders unless cleared by arrangement with Nixon Cricket in advance. Goods for customers who pay by cheque will be despatched once the cheque has been cleared.
Payment terms for wholesale customers are 30 days net unless an alternative arrangement has been agreed.
BACS payment facilities for schools and businesses can be arranged.
Nixon Cricket reserves the right to charge interest on any overdue account at the rate of 2.5% over base rate per month.
Ownership (title) of any goods will pass to the purchaser on full payment of the appropriate invoice.
DISCREPANCIES AND RETURNS
It is the customer’s responsibility to check all deliveries on receipt and to notify Nixon Cricket within 24 hours of receipt of any discrepancy in the order, or of damage caused in transit.
If goods do not meet the customer’s satisfaction, or if the goods are faulty, they can be returned within 7 days of receipt.
Please do not attempt to return any goods without contacting Nixon Cricket for a reference number in the first instance. Nixon Cricket can be contacted by telephone on 0845 3670406, by fax on 0845 3670405 or by e-mail at info@nixoncricket.co.uk
CANCELLING YOUR ORDER
As a customer of Nixon Cricket you have the unconditional right to cancel your order/s without giving a reason within 7 working days of receiving your goods & and your money will be returned within 30 days (the 7 working days starts the day after receipt of the goods).
The customer must take reasonable care of the goods whilst in their possession, and must return items with their original packaging in good condition.
The customer will be liable for the cost of returning the goods should they wish to cancel their order.
Please contact Nixon Cricket by telephone on 0845 3670406, or by e-mail at info@nixoncricket.co.uk if you wish to cancel your order and before you return any items.
If you cancel your order after it has been shipped, you are responsible for all postal and packaging charges incurred by Nixon Cricket. Any unpaid freight charges will be deducted from your refund.
If you refuse to accept delivery of your order for any other reason than the product being damaged in transit, you are liable for all outward and return freight charges incurred by your refusal
REFUNDS
Refunds will only be made after receipt of the original goods supplied by Nixon Cricket unless otherwise agreed by Nixon Cricket.
SHORTAGES AND DAMAGE
When the delivering carrier brings your order you MUST count the pieces you receive and look for any damage. The number of boxes/packages you should receive will be noted on the carriers delivery note. If the number of boxes you receive does not exactly match the number of pieces on the carriers delivery note, you MUST note the number of pieces you received on the delivery note by your signature.
Damage to the equipment/packaging MUST be noted on the delivery note next to your signature. THE WORDS UNEXAMINED OR UNCHECKED WILL NOT BE ACCEPTED AS A CONDITIONAL SIGNATURE. You MUST cross out delivered in good condition from the carriers delivery note. It is very important to check your order. A signature is an acceptance that you have received the whole order in good condition. Any shortages or damages MUST be reported to Nixon Cricket by the next working day from signing. Neither Nixon Cricket nor the carrier can be held responsible for damages if you do not note them on your delivery note.
COMPLAINTS
In the unlikely event of a complaint, please contact Customer Services using any of the following methods:
Post:
Woodman's House
Pilmoor
York
North Yorkshire
YO61 2QG
Telephone: 0845 3670406 Fax: 0845 3670405
E-mail: info@nixoncricket.co.uk
All complaints will be acknowledged within 5 working days.
Nixon Cricket will make every attempt to resolve the complaint as promptly as possible and to keep you informed until the matter is resolved.
